Victims’ Voice report of the Northamptonshire Victims’ Commissioner – September 2013

Voice

In September 2013, the Victims’ Voice report of the Northamptonshire Victims’ Commissioner was published by the Northants OPCC:

Victims’ Voice report of the Northamptonshire Victims’ Commissioner (Full report)

The work of Victims’ Voice was shaped by what victims identify themselves as priorities.

Areas of focus included:

  • developing new ways of genuinely engaging with victims across policing and criminal justice services as a whole, and of giving victims a voice going forward that is heard loud and clear by all agencies;
  • analysing how well the needs, priorities and experiences of victims are understood, and to develop better ways of building richer understandings;
  • ensuring that the needs, priorities and experiences of victims are taken seriously and acted upon to:
    – develop excellent service for victims across the criminal justice system;
    – drive a faster and more victim-friendly courts system;
    – make things coordinated, coherent and cohesive for victims, so that they are not just passed from one professional or agency to another;
    – strengthen the support services available to victims, and ensure they meet their needs and priorities;
    – build the trust of victims to report their victimisation and access services.
  • championing restorative justice approaches, whilst ensuring that these are geared to meeting the needs of victims and are fully shaped by their wishes;
  • considering as part of the approach to Victims’ Voice the special needs and priorities of vulnerable victims.

The report made recommendations including:

  • further research to engage victims to help ‘see things through their eyes’
  • new approaches to seeking feedback on services provided by the police
  • a process to get regular feedback in respect of victims and witnesses experiences of the courts
  • a review by the Police and Crime Commissioner of how well the needs of diverse communities are met across the county

Click here to read the full report and findings.

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